Questions, answered.
Quick answers about sizing, shipping, care, returns, and how made-to-order works.
Getting the fit right.
How do your caps fit?
Classic caps and baseball caps are one-size-fits-most with an adjustable back closure (snapback, strap, or elastic depending on the piece). Most heads fit comfortably; if you prefer a loose crown, no further sizing needed.
How do your tees and sweatshirts fit?
Tees and sweatshirts follow a standard unisex fit. Size up for a looser, lived-in drape. Size down for a closer cut. See the size chart on each product page for chest/length measurements.
What's the size range?
Tees and sweats run XS–2XL on most designs; a few pieces go up to 3XL. Check the product page — if your size isn't listed, email us and we'll flag if a restock is planned.
Getting it to you.
How long does it take to ship?
Everything is made-to-order — we print when you buy, never before. Production takes 3–5 business days. Delivery is typically 2–5 days after that within the US (10–15 days internationally).
Do you ship internationally?
Yes — we ship to most countries. Duties and taxes are the buyer's responsibility. International delivery typically takes 10–20 business days after production.
Is shipping free?
US orders over $50 ship free. Under $50 is a flat $5. International rates are calculated at checkout.
Making it last.
How should I wash my piece?
Wash cold, inside out, with like colors. Tumble dry low or hang to dry. Don't iron directly on the print. The print holds up better than the fabric around it if you follow these steps.
Will the print crack or fade?
Our prints are DTG (direct-to-garment) on tees and sweats, and embroidered or applied on caps. Treated right, they'll age well alongside the fabric. Hot water and high-heat drying are the enemies.
If it isn't right.
What's your return policy?
30 days, no questions. Item must be unworn with original tags. We cover the return shipping on defects; buyers cover return shipping on fit or change-of-mind swaps.
How do I start a return?
Email support@mellowby.com with your order number. We'll send a return label and confirmation. Refunds land 5–10 business days after we receive the piece.
What if my piece arrived damaged?
Take a photo and email us the same day. We'll replace the piece on us — no return required on clear defects.
Lot numbers and editions.
Why is every design labeled "Lot" №something?
Each design has its own catalogue lot number. It's a small nod to the way this collection is edited — more curated room, less feed scroll.
What's an Edition?
Editions are named by palette and era, not season. Edition 01 is "Cream & Clay." When we retire a color direction and start a new one, you'll see a new edition name.
Do designs ever come back?
Sometimes. Some lots stay permanent; others rotate out quietly. If you love a piece, don't wait — made-to-order means we can keep making it, but only if we choose to keep carrying it.